Shipping & Return Policies

Since we are just one small brick-and-mortar shop, every item listed on our website is on-hand in the store. Most orders will ship within 1-2 business days (we are closed on Mondays) + the shipping duration selected by the customer. Exceptions will be local orders coordinated for drop-off or pick up service, or delays due to invalid shipping addresses.

If you plan to choose an expedited delivery method, please be aware that we do not ship items out on Sundays or Mondays. It is best to contact the store if you need your item within a certain time frame by calling 614-297-1100 or send us an email at store@shophappygolucky.com.

We try to reuse shipping materials when possible to cut down on waste and provide reasonable shipping and handling prices. This means your order may arrive in a previously-used box with another brand's markings, or packing material made from shredded paper. Please note that all packing peanuts have been reused, and we ask our customers to consider saving them or offering them to friends to reuse again.

Tracking

All orders are shipped with tracking. You will receive a tracking number via email once your order has been shipped. If you haven't received a shipping confirmation within 3 days, first check your "Junk" or "Spam" email folder, then call us during business hours at 614-297-1100 or send us an email at store@shophappygolucky.com.

Notice to International Customers:

You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

Returns and Exchanges

Happy Go Lucky gladly accepts returns of any unwashed, unworn, unused, or defective merchandise accompanied by an original sales receipt and with the original tags attached. All items must be returned within 14 days from the date of purchase. The original method of payment will be refunded. ALL discounted items and BOGO items, as well as face masks, intimates, body care, and food items are final sale.

If you are returning an online order, you will be responsible for return postage. We highly recommend shipping your return with a tracking number. If we do not receive your return, we will not refund or exchange your items.

If you intend to initiate an exchange, please contact the store immediately during business hours at 614-297-1100 or send us an email at store@shophappygolucky.com so we can place a hold on requested items. We have very limited stock. Return shipping costs are assumed by the customer. 

Please send online returns to Happy Go Lucky, 787 N High Street, Columbus OH 43215

Online Security

Your credit card information and personal information is safe. Protecting your information is our highest priority. All orders are transmitted over secure internet connections using SSL (Secure Sockets Layer) encryption technology.

Privacy Policy

We are 100% committed to protecting your privacy. We do not sell or rent the information you provide us to anyone.